The Ultimate Consideration for the Ever-Changing Customer Journey

Posted by Shaina Kaye on July 22, 2021 at 10:57 AM

A quick Google search will tell you that in 2021, customers are different. They have different priorities, different concerns and higher expectations. Those differences significantly affect the customer journey, or the total sum of experiences that customers go through when interacting with your company and brand. 

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Topics: Customer-Centric Marketing, Digital Transformation and User Experience, Research, Branding and Brand Value, Sustainability Marketing, Marketing Strategy and Best Practices

Industry Expert Interview: Joe Giallanella, Team Lead, Growth Incubator at Seventh Generation

Posted by Shaina Kaye on July 8, 2021 at 1:00 PM

In the fall of 2020, we were fortunate enough to sit down with Joe Giallanella, the Team Lead of the Growth Incubator at Seventh Generation, a global consumer product goods company and veteran B Corporation. At the time, and amidst the unprecedented circumstances of a global pandemic, Joe’s team had just finished up the successful launch of Zero Plastic Homecare, an innovative new line of products aimed at eliminating plastic entirely from home care product packaging. The successful launch only served to further prove the resilience and humanity that underlies what it truly means to be a B Corp.

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Topics: B Corporation, Industry Expert Interviews, Sustainability Marketing, Vermont, Climate and Social Justice, Sustainable Brands

Keep On: Mass Save Creative Showcase

Posted by Kevin Willard on June 24, 2021 at 3:00 PM

With the country headed toward brighter days, all of us are beginning to find a place back out in the world. As marketers, we have a responsibility to help our clients respond to what’s happening in a way that feels authentic.

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Topics: Inspiration, Branding and Brand Value, Creative, Creative Showcase, Digital Video, OOH

The Long Weekend Round Up

Posted by Shaina Kaye on May 27, 2021 at 2:00 PM

Like many around the country, here at KSV we are winding down the work week and looking ahead to Memorial Day Weekend, the first long weekend of the year and the unofficial start of summer. 

To pause and reflect for a moment, it is truly incredible to think about where we were about this time last year: we were all home, in lockdown and facing countless unknowns as the pandemic was hitting its first peak and a long overdue social awakening was occurring across the country as a result of several tragic catalysts.

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Topics: Innovation, Inspiration, Branding and Brand Value, In the News, Climate and Social Justice

Industry Expert Interview with Bobby McConnell, Vice President, Head of Sales and Customer Experience at Gaia Herbs

Posted by Shaina Kaye on April 30, 2021 at 10:15 AM

Last fall we had the opportunity to sit down with Bobby McConnell, the Vice President and Head of Sales and Customer Experience at Gaia Herbs, a leading natural herbs and wellness brand and fellow B Corp. At the time of our conversation, Bobby had just recently joined the Gaia team, where he currently leads both the sales function of the organization and customer experience for both the brand’s brick-and-mortar and e-commerce outlets.

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Topics: Customer-Centric Marketing, B Corporation, Industry Expert Interviews, Branding and Brand Value

When it Comes to Making Sustainable Choices, What Triggers Change?

Posted by Shaina Kaye on April 16, 2021 at 9:56 AM

To say that a lot is happening in the world to inspire change right now would be an understatement: a call for social justice, an all-out last-ditch effort to gain a sense of normalcy back from the hands of COVID-19, and more momentum than ever before to take action against the effects of climate change and reverse the impact of centuries of environmental damage caused by waste generation, overconsumption, and rampant pollution. 

All around us, we are seeing change happen on a massive scale. But if there’s one thing we know from years of working to trigger individual behavior change, it’s that small choices add up to create impact over time. Choosing to use reusable bags over plastic, switching out a fossil fuel heating system for an electric heat pump, opting to compost instead of trashing food waste, taking the first step to learn about community solar, or even making the effort to purchase clean beauty products over those with potentially harmful and toxic ingredients… all of these choices add up in the long run, even if, at the most individual level, it doesn’t seem like that big of a deal.

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Topics: Customer-Centric Marketing, B Corporation, Research, Climate Change, Sustainability Marketing, Marketing Strategy and Best Practices, Climate and Social Justice

Messaging Your Mission, Part Two: The How

Posted by Shaina Kaye on March 18, 2021 at 11:14 AM

Last week we introduced the topic of pushing past fear to authentically and clearly communicate your brand’s values, discussing the power that fear holds over us and why, in actuality, fear is a liar. This week, we’re continuing the conversation, taking a deep dive into the “how” of pushing past fear to effectively message your brand’s mission.

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Topics: B Corporation, Climate Change, Branding and Brand Value, Sustainability Marketing, Marketing Strategy and Best Practices, Climate and Social Justice

Messaging Your Mission, Part One: The Why

Posted by Shaina Kaye on March 11, 2021 at 9:45 AM

As a marketing agency we oftentimes experience our clients shying away from risk and being unwilling to put their values front and center despite those values being authentic to their brand.

After all, the fear of uncertainty leads us to seek out security, causing us to make decisions that are risk averse. Fear is a primal, base instinct that is intended to protect us from things as uncertain and heart pounding as the fear of failure.

But fear? For all its power and its hold over us, fear is a liar.

And with all the uprooting and life-altering events, milestones and discussions that occurred in 2020, and the years leading up to it, consumers are clamoring for the brands that they support to clearly take a stand for the causes and beliefs that impact them. The power of doing so has a number of both tangible and intangible positive benefits that vastly outweighs the risks posed by not acting out of fear.

A study from Accenture found that more than half of consumers who are disappointed with a brand’s words or actions (or lack thereof) on a social issue complain about it, with 47% walking away in frustration and 17% not coming back at all.

And the Edelman Trust Barometer recently found that “80% of consumers agree businesses must play a role in addressing societal issues; they want a company to take actions which... improve social conditions and make the world a better place."

This sentiment plays out in the real-world example of Lyft’s Cities Talk Back Campaign, which was brought to life as a follow up to additional actions Lyft took following former President Trump’s immigration ban in 2017, when he announced an immediate block on all refugees, while also denying U.S. entry to citizens of seven predominantly Muslim countries.

When Uber failed to offer support in response to protests against the 2017 ban and received further significant negative attention from customers for the CEO’s role as an economic advisor to the former President, Lyft stepped up in a big way, despite the risks and fear of backlash from customers. The company donated $1 million to the ACLU and elevated the voices of those affected by the President’s actions.

The result? Lyft, for the first time ever, surpassed Uber in the Apple App store for downloads as customers deleted their Uber app and downloaded Lyft in droves.

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Topics: Branding and Brand Value, Sustainability Marketing, Climate and Social Justice

Creative Showcase: Spreading the Word About Hunger

Posted by Shaina Kaye on February 16, 2021 at 2:33 PM

In Vermont, nearly 30 percent of residents have experienced food insecurity since the start of the pandemic – up from one in 10 pre-pandemic – but they aren’t seeking public assistance. Many people either don’t know they qualify for help or are struggling to get past the stigma of asking for it. 

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Topics: Customer-Centric Marketing, Creative, Vermont, Media Strategy and Best Practices, Marketing Strategy and Best Practices

New Year, New Look, and More Passion Than Ever for Creating a More Sustainable Existence

Posted by Shaina Kaye on January 25, 2021 at 11:55 AM

As the calendar flipped from December to January, all of us at KSV did a little celebratory dance. Yes, a tough and chaotic year had come to an end, but we were celebrating for slightly different reasons: for our agency, the calendar flip meant a fresh look and a doubled-down commitment to fighting for a more sustainable existence through purpose-driven work and meaningful community partnerships.

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Topics: Innovation, B Corporation, Clean Energy, Climate Change, Inspiration, Sustainability Marketing, Company Culture, Climate and Social Justice